Return & Refund Policy.
How to request an eligible return, report an order problem, and receive an approved refund.
Contact us before sending anything back.
Request an eligible return within 30 calendar days after confirmed delivery. Customer support will review your request and provide the applicable return destination and instructions. Approved refunds are normally initiated to the original payment method within 5–10 business days after approval.
30 Calendar Days
Email service@evoradf.com before the 30-calendar-day period after confirmed delivery ends. Eligibility is subject to this policy and applicable law.
What to Include
Provide your order number, product name, reason for the request, and relevant photographs. Wait for return approval and instructions before shipping.
Preference-Based Returns
An item should generally be unused, complete, undamaged, and packed with included parts and protective materials where reasonably possible. Opening the shipping box alone does not make it ineligible.
Damaged or Incorrect Items
Contact us within 7 calendar days after delivery where possible, with photos of the item, packaging, and label. We will review and offer an appropriate remedy. This request does not limit statutory rights.
Natural Variation
Stone veining, wood grain, and ceramic glaze can vary. A minor reasonable variation is not automatically a defect; a material mismatch or functional issue can be reviewed by support.
Items That May Not Qualify
Subject to applicable law, personalized products, gift cards, clearly disclosed final-sale items, or items materially damaged through misuse after delivery may not qualify for a preference-based return.
Return Destination & Cost
Use only the destination supplied after approval. The registered business address is not automatically a return warehouse. Customers generally pay shipping for preference-based returns; confirmed store errors receive an appropriate remedy.
Inspection & Payment
After an approved return is received and inspected, we will notify you of the outcome. An approved refund is normally initiated to the original payment method within 5–10 business days; your provider may take longer to post it.