Here to help with the details.
Questions about a piece, an existing order, delivery, or a return? Reach our team using the contact information below.
Clear support for every step.
Email service@evoradf.com or call +86 134-8063-6511. Customer service hours are 8:00 AM – 10:00 PM daily. For order questions, include the order number and checkout email address.
Before You Order
Send us the product name and the detail you want to confirm, such as dimensions, materials, included parts, care, or intended use.
Order Assistance
Include your order number and the email used at checkout. Contact us promptly about address corrections or cancellations; changes depend on the fulfillment stage.
Tracking & Delivery
Provide your order number and tracking number when available. Carrier tracking can take time to update after a label is created or a parcel is dispatched.
Damage or Wrong Items
Describe the problem and include clear photos of the item, exterior packaging, and shipping label. Please contact us within 7 calendar days after delivery for prompt review; applicable legal rights remain unaffected.
Contact Us First
Please do not send an item back before receiving return instructions. Our registered business address is not automatically our return facility.
Personal Information
For access, correction, deletion, or other applicable privacy requests, email us with “Privacy Request” in the subject line. Identity verification may be required.